Service Solutions

Service 

Business Type What's includedService Level
Small business probably less than 8 PC's  you can survive without IT for a short while

Unlimited Helpdesk access between 8.30am and 5.30pm weekdays

After hours support subject to a call out fee dependent upon requirements

Monthly call logs detailing all Helpdesk calls

Calls prioritised based on business impact

  Bronze
Typically more than 8 PC's - your IT is important to run the business   Bronze Service plus

Regular preventative maintenance including

·         Monthly patching of Windows Servers

·         Disk space reporting

·         Backup monitoring

·         Anti -virus software maintenance

·         SPAM filter maintenance

·         Hardware age reporting

Management of internet connections and 		  Silver
 Typically more than 8 PC's - your IT is critical to run the business. You need consistent budgeted IT  Silver service plus:-

·         PC maintenance and support at a fixed monthly cost

·         End user support for standard office software

·         Support for specified business software and applications

·         Regular client meetings to review service and business 

  Gold