Lindentech provides a manned helpdesk service. This is manned through normal business hours with out of hours support available. Calls a logged and prioritised based on your businesses impact. Our aim is to solve as many calls as possible during the initial interaction with the caller. We are able to, with your permission, remote control your PC and instantly see what is going on. This reduces the business impact of issues, speeds up turnaround of issues and reduces employee frustrations with technology.